Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS

Gap Analysis: Global Communications
University of Phoenix
February 26, 2007

Gap Analysis: Global Communications
Global Communications is a telecommunications company that was once an industry leader. Other companies have made adjustments to drop Global Communications to the middle of the pack. Now it is their time to make necessary changes to remain profitable and competitive. They are introducing new products and services to reach a global customer base. Global Communications also wants to outsource its' technical call centers to Ireland and India. Outsourcing will lead to a reduction in costs and more expertise in technical support. The biggest challenge facing Global Communications is the care and concern of their current employees, who will most likely lose their jobs.

Situation Analysis
Issue and Opportunity Identification
Global Communications realizes that the telecommunications industry is changing......

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Title: Global Communications: Gap Analysis
Approximate Word Count: 1467
Approximate Pages: 6 (250 words per double-spaced page)

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