Total Quality Management (TQM)
Total Quality Management (TQM) is a management approach brought to inception by the Japanese management system, eventually migrating across the Pacific, implementing itself in the American management system. TQM aims for long-term success by focusing on customer satisfaction.(www.mariosalexandrou.com) TQM takes the team approach by involving the participation of all employees of the organization, encouraging their feedback and participation in order to improve processes, products, services, customer satisfaction and the environment in which they work.
Globalization
Globalization has set in motion a process of far-reaching change that has had lasting effects on many countries. New technology, supported by more open policies, has created a world more interconnected than ever before. This spans not only growing interdependence in economic relations, trade, investment, finance and the organization of production globally, but also social and political......

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Title: Tqm
Approximate Word Count: 976
Approximate Pages: 4 (250 words per double-spaced page)

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