Running Head: Exception Customer Service

Exceptional Customer Service

Diana Girgis
University of California, Irvine

194W

Kara Thorson

March 14, 2007

Abstract
This qualitative research examined the factors that contribute to exceptional customer service. It aimed at distinguishing which companies valued customer service in comparison to other companies, specifically, how Enterprise Rent-a-Car values their customer service. In addition, customers, who were randomly selected, that used this company were interviewed about the customer service and how certain situations were handled. Furthermore, randomly selected employees from different branches were observed on their customer service skills, specifically how they handled customers who were not satisfied with the service. The research indicated that Enterprise employees do in fact go the extra mile in making sure that all customers are completely satisfied. Furthermore, when asked why they go the extra mile,......

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Title: Enterprise Rent A Car
Approximate Word Count: 4326
Approximate Pages: 18 (250 words per double-spaced page)

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1. Enterprise-Rent-A-Car
   

   Enterprise-Rent-a-Car. Case – Enterprise Rent-a-Car Figure 1.1 - Alison Stein Wellner
   (2007). ... McGraw Hill. About Us (2008). Enterprise Rent-a-Car. ... ...

2. Family And Medical Leave Act At Enterprise Rent A Car
   

   Family and Medical Leave Act at Enterprise Rent a Car. Abstract Enterprise
   Rent a Car is a company which complies with the minimum ... ...

3. Enterprise Rent-A-Car
   

   Enterprise rent-a-car. Question No. 1. What opportunities and threats does
   Enterprise face? Enterprise was the market leader of the ... ...

4. Enterprise Rent-A-Car
   

   Enterprise Rent-A-Car. Memo assessing the success of the “local market” expansion
   planned by Enterprise’s competitors Enterprise Rent-a-Car Inc. ... ...

5. Enterprise Rent-A-Car
   

   Enterprise Rent-A-Car. ... As Bachmann notes, Enterprise Rent-A-Car Co. has shot from
   relative anonymity to become the clear leader among car rental companies. ... ...