Dell & Supply Chain Management



SOM 123 M003 Team 1 – Spring 2004

Jessica Altman - Team Coordinator
Supply Chain Management & Customer Satisfaction

Jason Barton
General Business: Dell
Nick Beauregard
Dell Prospers Due to Effective IT Inclusion

Erica Bromberg
Public Relations & Dell
Trina Byers
Finance & Dell
Steve Caplan
Finance and Dell's Competitive Advantage

Table of Contents

Group Report

Executive Summary 3
Focus of the Proposal 4

Research and Analysis:
Dell's Competitive Advantage 6
Dell's IT Tools 9
Dell's Business Model 14
Dell's IT Infrastructure 18

Our Recommendations 22

Resources 26

INDIVIDUAL ASSIGNMENTS

Jessica Altman - Supply Chain Management & Customer Satisfaction 30
Jason Barton – General Business: Dell 36
Nick Beauregard - Dell Prospers Due to Effective IT Inclusion 39
Erica Bromberg – Public Relations & Dell 44......

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