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Intro The business environment is very competitive. Consequently, companies need to offer customers efficient and reliable service. If they do not, customers will switch to more consumer efficient companies. Furthermore, as companies grow in size, it becomes harder to keep track of the growing amount of customer information. If a company does a poor job of organizing and maintaining customer records and data, it can result in problems for both the company and the consumer. This paper will focus on the Minnesota Mining and Manufacturing Company, more commonly known as 3M, and how it improved its customer service and reduced cost by improving its management information system. Sources consulted included business journals and websites with facts and case studies on 3M.
II. Company Description 3M, internationally established in 1951, is a $16 billion multinational company with its headquarters in Minnesota, U.S.A., with operations in more than 60 countries, and products sold in......
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Title: 3m's New Information
Approximate Word Count: 1496
Approximate Pages: 6 (250 words per double-spaced page)
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3m's New Information System Research Paper
3M's New Information System Research Paper. 3M's New Information System Research
Paper Intro The business environment is very competitive. ... ... -
3m's New Information
3M's New Information. Intro The business environment is very competitive. Consequently,
companies need to offer customers efficient and reliable service. ... ... -
3m In The New Millennium
... and helping the corporation move towards new goals. IT – As 3M moved into the medical
arena and more specifically the medical information systems area, their ... ... -
3m Control Systems
... their needs and invent products based on that information. ... are also involved in
generating new product ideas. ... a better understanding of customer needs for 3M. ... ... -
1. How The 3 M Innovation Process Evolved From The Time The ...
... In case of lead user research, the company collects information about both the problem
and the solutions ... Moreover, 3M had a policy of 30% new products to be ... ...
