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Running head: GENERIC BENCHMARKING

Generic Benchmarking: Outsourcing
Freescale Semiconductor and General Motors Corporation
University of Phoenix



Freescale Semiconductor
One of the concepts facing Global Communications is to communicate effectively to the union and employees, the decision to close some of their technical call centers by outsourcing to India and Ireland. By looking at how Freescale Semiconductor handled similar situations, we can get an idea of the process and its effect a decision of this type has on those involved.
Freescale Semiconductor is a world leader in the design and manufacture of embedded semiconductors for the automotive, consumer, industrial, networking and wireless markets. Freescale Semiconductor was spun off by Motorola in 2004. Since its inception, Freescale Semiconductor has outsourced many aspects of its operation to overseas countries. Of the seven manufacturing plants, only two are in the United States. The rest are in Europe...

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Title: Generic Benchmarking
Approximate word count: 894
Approximate pages: 4 (250 words per double-spaced page)

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