Gap Analysis: Global Communications
Over the past three years, Global Communications stock has dropped from $28 per share, to $11 per share. The decrease in stock is due to an increase in competition in the telecommunications industry, forcing Global Communications to restructure their strategy. Global Communications has decided to outsource their technical call center to India and Ireland, which will give Global Communications the technical sophistication their customers are demanding from their technical sales people. However, by outsourcing these jobs to India and Ireland, Global Communications must lay off thousands of domestic technical call center employees. Due to a lack of communication between Global Communications and the Union, the Technology Workers Union has chosen not to support Global Communication's new strategy in outsourcing the technical call center positions to India and Ireland and will not partner with them unless Global Communications restructures their......

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Title: Global Communications: Gap Analysis
Approximate Word Count: 592
Approximate Pages: 3 (250 words per double-spaced page)

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