ABSTRACT
The present paper discusses factors that affect performances of the baggage-claim facility (BCF) and proposes five criteria to evaluate the performances. A systematic approach to evaluate the performances of different BCFs is developed, and the effects of those identified factors on the performances are analyzed and verified based on the observed data. The conclusions are valuable to airport operators and airlines for improving their baggage-claim services. First, a more uniform passenger arrival pattern and an earlier baggage arrival will improve BCF performances, which is influenced by the design of the arrival passenger baggage handling system, the walk distance from the arrival gate to the claim area, and required processes between these two locations. Secondly, though a larger facility may achieve the same performance in terms of congestion levels, it might have inferior time-related performances and need further investigations.

INTRODUCTION
The problem of......

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Title: Up Yours
Approximate Word Count: 1291
Approximate Pages: 6 (250 words per double-spaced page)

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