The banking sector is often viewed as rather conservative when it comes to the adoption of cutting-edge technology. It's not a surprise to many if some banks are still on the IT infrastructure they first started out with years ago.

One bank, however, knew that it had to ditch its archaic infrastructure if it wanted to move with the times. Two years ago, the leading financial group in Malaysia, Malayan Banking Bhd. (Maybank), embarked on a massive IT project to revamp its communications and collaboration infrastructure.

Tunku Alizakri Alias, vice president and head of strategic planning in Maybank's corporate planning department, says the project came about because there was a need for better communications and collaboration within his department. Thus, he made a request for a new messaging and collaboration application for his department.

From 1995 to 2001, Maybank had been using a mainframe-based solution called MemoID. According to Alizakri, MemoID was a product past......

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Title: Strategic Plan
Approximate Word Count: 1639
Approximate Pages: 7 (250 words per double-spaced page)

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