MEMORANDUM TO: Mrs. Julie Smith - Customer Care Services Manager

FROM: John Doe – Customer Care Services Supervisor

DATE: March 7, 2006

SUBJECT: Integrating Brio (CC Analyzer) and CentreVu Databases

This memorandum presents a description of the current situation, a few proposed alternatives, and my recommendations. The goal is to establish a single standard database management reporting system across both call centers of the CSO (Customer Service Operations) Network & Enterprise Division. CCS (Customer Care Services) currently uses a reporting system called CC Analyzer (a form of BRIO) that was adopted by the department in March of 2004. SSC (System Support Center) currently uses a reporting system called CentreVu Supervisor (a Lucent Enterprise application) that was adopted by both call centers in June of 1998.

The purpose of this memorandum is to analyze the utilization of both reporting system by management, technical department, scheduler, and others that may use......

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Title: The Way To Happyness
Approximate Word Count: 299
Approximate Pages: 2 (250 words per double-spaced page)

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