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Gap Analysis: Riordan Manufacturing
Riordan Manufacturing is a successful Fortune 1000 company in the field of global plastics production. The production is split between three plants, two in the United States, and one in China. Headquartered in San Jose, California, the company boasts "revenues in excess of $1 billion" (University of Phoenix, 2008a, para. 3). Riordan Manufacturing has made some strategic changes over the past couple of years to a customer-relationship management (CRM) system. The adoption of this new system has restructured the plants into self-directed work teams. Unfortunately, since the restructuring, job satisfaction and morale are down, and employee turnover up. Further, dissention among the executive team as to the cause and solutions to the problems is present. CEO and founder, Michael Riordan has his own idea of what the problem is, an ungrateful workforce, but realizes that in order to remain competitive in this global market, he will need to make many...

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Title: Riordan Gap Analysis
Approximate word count: 2644
Approximate pages: 11 (250 words per double-spaced page)

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