Introduction
Word-of-Mouth is somewhat of a phenomenon in marketing because it cannot be accurately predicted. However it can has major effects on sales. This paper will discuss what this phenomenon is, why people engage in it, its effects on advertising, and a few forms of online word-of-mouth communication.

What is Word-of-Mouth?
Word-of-Mouth (WOM) is person-to-person communication regarding a brand, product, or service (Lam and Mizerski). It is a powerful form of marketing communication that is sometimes undervalued. It is how consumers express their satisfaction, more than likely their dissatisfaction with a product. Complaining is a form of negative WOM and major way that people express how dissatisfied they are with a brand, product, or service (Smith and Vogt, 217). WOM has a significant influence on the product awareness, expectations, perceptions, attitudes, and purchase behaviors of consumers (Lam and Mizerski). According to Smith and Vogt, the markets that......

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Title: Word Of Mouth Communication
Approximate Word Count: 992
Approximate Pages: 4 (250 words per double-spaced page)

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