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The Primary Value-Chain Activities
• Inbound logistics: the receiving and warehousing of raw materials, and theirs distribution to manufacturing as they are required.
• Operations: the processes of transforming inputs into finished products and services.
• Outbound logistics: the warehousing and distribution of finished products.
• Marketing and sales: the identification of customer needs and the generation of sales.
• Service: the support of customers after the products and services are sold to them.
These primary activities are supported by:
• The infrastructure of the firm: organizational structure, corporate culture, control systems, etc.
• Human resource management: employee recruiting, hiring, training, development and compensation.
• Technology and development: technologies that can support value-creating activities.
• Procurement: purchasing inputs such as materials, supplies and equipments.
DELL INC. Value Chain Analysis
Primary......
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Title: Value Chain
Approximate Word Count: 681
Approximate Pages: 3 (250 words per double-spaced page)
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