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Journal of Service Research
DOI: 10.1177/1094670506294666
Journal of Service Research 2006; 9; 113
Denish Shah, Roland T. Rust, A. Parasuraman, Richard Staelin and George S. Day
The Path to Customer Centricity
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Title: Customer Centricity
Approximate Word Count: 8724
Approximate Pages: 35 (250 words per double-spaced page)

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