The Importance of Courteous Customer Service

So how do you practise courteous customer service? First, determine the needs of your customers. By needs, we refer not only to the needs that they will pay you for but to any need that will provide them convenience while under your care. Just take for example when you are going to a hotel.

When you rent a hotel room, you primarily pay for the room, water and electricity or even food. However, the best hotels in the world are not renowned only for their rooms but for the very service that they provide. You certainly do not pay for the security guard to open the door for you but you consider it quality service when he does.

This implies that courteous customer service entails going beyond the job description or the need. Customers do not pay for politeness; they pay for their room and its facilities. However, if the establishment's personnel have been polite and courteous, it is fairly certain that customers would go back and......

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Title: The Importance Of Courteous Customer Service
Approximate Word Count: 683
Approximate Pages: 3 (250 words per double-spaced page)

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