Managing external influences

Introduction
We all make use of the services provided by transportation companies. For example, you will
probably have caught the bus into town or travelled on a school bus or made an intercity
journey by train. Some of you may have travelled on a super green energy-efficient tram or
used a Park & Ride bus service.
FirstGroup plc (known as First) is the UK’s largest surface transportation company. It has
revenues of over £5 billion a year. It employs over 135,000 staff throughout the UK and
North America and moves more than 2.5 billion passengers a year.
• First is the largest UK rail operator carrying almost 270m passengers every year. This is
one quarter of the passenger network. First operates rail passenger services, which include
regional, intercity and commuter services such as First Great Western, First TransPennine
Express, First Capital Connect, First ScotRail and Hull Trains.
• First is Britain’s largest bus operator......

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Title: Managing External Influeces
Approximate Word Count: 2016
Approximate Pages: 9 (250 words per double-spaced page)

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