10/12/08 3:05 PM
Case 1
Page 1 of 16
http://www.andrews.edu/~tidwell/bsad560/Case-BankingDiversity.html
Banking on Diversity: Familiarity Breeds Contempt at Security
First Bank
Introduction
Tossing the report summary she had just read for the third time onto her
desk, Susan Respess leaned back in her chair and squeezed the small
nerf basketball. It was difficult to believe an employee could write
about Security First Bank, "I hate this place. I wish to God that I could
win the lottery and walk away from this "hell hole."
But someone had. The evidence was staring her in the face in the text
of this preliminary report on communication in the organization.
Whatever the other communication issues may have been, what caught
her attention and focus was the harshness of many of the comments
made about fellow workers, supervisors, and managers from different
cultures. The existence of problems with the working relationships of
the nonexempt workers, as......

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Title: Banking On Diversity
Approximate Word Count: 4798
Approximate Pages: 20 (250 words per double-spaced page)

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