BT Group, formerly British Telecom, struggled with data quality problems for a number of years. Poore product inventory data and customer billing errors were hindering its interactions with suppliers and customers. BT Group was spending too much time and effort correcting data.

BT Group started taking data quality seriously in 1997. Nigel Thrner, project lead manager for BT data quality programs, identified a data quality "champion" in each of BT's major lines of business to lead an infor¬mation management forum. Each information man¬agement group targeted specific projects with demon¬strable returns on investment, such as improving private-inventory recordkeeping to increase the num¬ber of disconnected circuits returned to stock for reuse or correcting names and addresses in marketing data to reduce the number ofletters sent to the wrong peo¬ple. As the project expanded, Thrner's group central¬ized data management and developed a data quality methodology that incorporated......

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Title: Kkak
Approximate Word Count: 454
Approximate Pages: 2 (250 words per double-spaced page)

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