Content Page
1.0 Executive Summary 2
2.0 Introduction 2
3.0 Finding the right People 2
4.0 Training and Retention 4
5.0 Trust and Empowerment 5
6.0 Change Management 6
7.0 Future of Human Resource Management and Its Challenges 7
8.0 Conclusion 9
9.0 Bibliography 10

1.0 Executive Summary
Ritz Carlton Hotel was the only hotel company to have ever won the prestigious Malcolm Baldrige National Quality Award, as well as the only service company to have won it twice (in 1992 and 1999). As mention by Mark DeCocinis, General Manager of the Portman Ritz Carlton and Regional Vice President, Asia-Pacific of the Ritz Carlton Hotel Company, their priority is taking care of people and their promise to their employees is to take care of them.
They start by selecting the right people with the right altitude that will blend into the company’s culture. Then they motivate them to provide excellent service. Training them when the first joined and re-training them constantly to......

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Title: Ritz Carton
Approximate Word Count: 3236
Approximate Pages: 13 (250 words per double-spaced page)

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