Running head: TQM PAPER
TQM Paper
University of Phoenix
Livonia Campus
MGT449 – Quality Management and Productivity
August 6, 2008
Week One
Over the years, quality management has evolved from the individual who has produced the product to a company-wide philosophy engaged in the monitoring of the product because the reputation of the company depends on the quality of the product. A definition published in 1990 by SEMATECH (semiconductor manufacturing technology) reads: “Total Quality Management (TQM) is a [holistic] business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction [to be achieved] through continuous improvement in the quality of all activities [processes], goods, and services” (Burrill, 1999). The description of the impact of globalization on quality will be covered as well as a comparison and contrast of traditional management styles with quality focused management styles.......

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Title: Total Quality Management Paper
Approximate Word Count: 831
Approximate Pages: 4 (250 words per double-spaced page)

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