EMOTIONAL INTELLIGENCE

AND

CONFLICT MANAGEMENT

Prepared by

FT B3 Group 3

Atul Gupta (08FT-137)

Gaurav Khanna (08FT-145)

Mahesh Kakani (08FT-153)

Malay Shah (08FT-154)

Mudita Jain (08FT-158)

Pradeep Hari (08FT-162)

Contents

Introduction 3

Methodology 11

Data Analysis 20

Limitations 24

Appendix 25

Reference 28

Introduction

Emotional Intelligence

 Emotional Intelligence (EI) is the mental ability that provides emotional sensitivity to an individual. EI plays a vital role in conflict resolution. It enables individuals to perceive rational behind any idea or perspective and, thereby, helps in resolving conflicts. The paper emphasizes on orienting the conflict resolution practitioners in the principles of EI.

Emotional Intelligence (EI) is one’s ability to detect and manage emotional cues and information. People who know their emotions and are good at reading others’......

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Title: Emotional Intelligence And Conflict Management
Approximate Word Count: 6212
Approximate Pages: 25 (250 words per double-spaced page)

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