Guest Cycle

I- Guest Cycle: Introduction
• The guest cycle describes the activities that each guest passes by from the moment he/she calls to communicate a reservation inquiry till he/she departs from the hotel. In fact, the guest cycle encompasses 4 different stages, which are depicted in the underneath, diagram:

Pre-Arrival Þ Arrival Þ Occupancy Þ Departure

• Each stage of the guest cycle is associated guest service, and guest accounting activity.

1. Guest services:

Reservation Þ Registration Þ Occupancy services Þ Check-out and history

2. Guest Accounting:

Establishment of credits Þ posting charges Þ Night auditing Þ settlement of accounts
• Below is a description of the activities undertaken at each stage of the guest cycle:

Analysis of Functions

1. Pre-arrival:

• At the pre-arrival stage, the hotel must create for every potential guest a reservation Record. Doing this initiates the hotel guest cycle. Moreover, reservation......

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Title: Guest Cycle
Approximate Word Count: 2175
Approximate Pages: 9 (250 words per double-spaced page)

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