A FEW WORDS ABOUT - TQM

A FEW WORDS ABOUT

TQM



Total Quality Management is an approach to the art of management that originated
in Japanese industry in the 1950's and has become steadily more popular in the
West since the early 1980's.

Total Quality is a description of the culture, attitude and organization of a
company that aims to provide, and continue to provide, its customers with
products and services that satisfy their needs. The culture requires quality in
all aspects of the company's operations, with things being done right first
time, and defects and waste eradicated from operations.

Many companies have difficulties in implementing TQM. Surveys by consulting
firms have found that only 20-36% of companies that have undertaken TQM have
achieved either significant or even tangible improvements in quality,
productivity, competitiveness or financial return. As a result many people are
sceptical about TQM. However, when......

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Title: Few Warns On Tqm
Approximate Word Count: 1414
Approximate Pages: 6 (250 words per double-spaced page)

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