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Help desks must help themselves: With no relief in sight, help desks need to be given the right resources.(Industry Trend or Event)Author/s: Stannie HoltThe internal help desk has a precarious position in today's enterprise. Like Rodney Dangerfield, the help desk staff often gets no respect from its internal customers nor from executives who see them only as a cost center. But other times, like Obi-Wan Kenobi in Star Wars, they're your only hope.Insiders say that even though information technology is essential to productivity these days, minding the help desk is a thankless job whose burden will only increase over the next few years as IT's size and complexity multiplies. But there is a light at the end of the tunnel: Better-designed applications, more effective integration, and more Web interfaces could cut down on the IT clutter and therefore the help desk workload -- but not for years to come."The trend for service centers [or help desks] today is we get more and more stuff to...

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Title: Help Desks
Approximate word count: 770
Approximate pages: 4 (250 words per double-spaced page)

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