TQM is a philosophy of management driven by the constant attainment of customer satisfaction through continuous improvement of all organizational processes, including employee participation, teamwork, and leadership.

There are five key principles:

-MANAGEMENT COMMITMENT
1) Plan (drive direct)
2) Do (deploy, support, and participate)
3) Check (review)
4) Act (recognize, communicate, revise)

-EMPLOYEE EMPOWERMENT
1) Training
2) Suggestive Scheme
3) Measurement + Recognition
4) Excellence Teams

-FACT BASED DECISION MAKING
1) Statistical process control
2) Team oriented problem solving (TOPS)

-CONTINOUS IMPROVEMENT
1) Systematic measurement + focus\
2) Excellence Teams
3) Cross-functional process management
4) Attain, maintain, + improve standards

-CUSTOMER FOCUS
1) Supplier partnership
2) Service relationship with internal customers
3) Never compromise quality
4) Customer driven standards......

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Title: Total Quality Management
Approximate Word Count: 914
Approximate Pages: 4 (250 words per double-spaced page)

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