Demming's Fourteen Points
Demming's formulation of his Fourteen Points is seen by many as the management equivalent of the "10 Commandments". Like many quality driven approaches, the fourteen points take a holistic view of an organization, how it works, and its relationships with its stakeholders.
Point 1: Create constancy of purpose towards improvement of product and service, wth the aim to become competitive, to stay in business and to provide jobs.
Constancy revolves around the customer. Success depends on how well a company evalutes its processes, products and markets in order to understand future requirements. This requires a commitment to invest and adapt to to changes in the market place.
Point 2: Adapt new philophies. Management must awake to new challenges, learn their reponsiblities and take on leadership for change.
Quality means giving the customer what they expect. Business cannot afford mistakes. Mistakes of any type are costly, and reliable products......

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Title: Demming's Fourteen Points
Approximate Word Count: 823
Approximate Pages: 4 (250 words per double-spaced page)

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