Introduction
In the early 1990s, the concept of Quality Service as a differentiating factor came to life in the hospitality industry. Hotel companies and restaurants implemented quality assurance programs and referred to their quality service in their advertising. Significant efforts were made to implement Total Quality Management practices – which at that time had been ubiquitous for years in the manufacturing industry – in order to not only maintain product quality, but more specifically to improve their service quality. And for the first time a hotel company, namely The Ritz-Carlton Hotel Company, won the prestigious Malcolm Baldridge National Quality Award, which is presented to organizations for providing outstanding quality products and services.
This paper will review the definition and components of Total Quality Management; explain its history; describe some of TQM related organizations and awards; introduce its most celebrated intellectuals; and illustrate some of......

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Title: Tqm
Approximate Word Count: 1015
Approximate Pages: 5 (250 words per double-spaced page)

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