How Do You Feel?
"Emotional intelligence" is starting to find its way into companies, offering employees a way to come to terms with their feelings -- and to perform better. But as the field starts to grow, some worry that it could become just another fad.
From: Issue 35| June 2000 | Page 296 By: Tony Schwartz Illustrations by: Cynthia Von Buhler

Appreciation, apprehension, defensiveness, inadequacy, intimidation, resentment. Twenty midlevel executives at American Express Financial Advisors are gathered in a room at a conference center outside Minneapolis. Each has been asked to try to convey a specific emotion -- by reading a particular statement aloud. The challenge for listeners is to figure out which emotion each speaker is trying to evoke. It seems like a relatively straightforward exercise but only a fraction of the group comes anywhere close to correctly identifying speakers' emotions.
"I sometimes wish I had a corporate decoder for each relationship," one woman......

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Title: Dr.
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