I had never been to a Department of Transitional Assistance (DTA) office and was not sure what to expect. To begin this adventure I realized I would have to find an office and get some basic information like a phone number and directions. I first called 411 for information and assumed the role of someone who does not know where the DTA office was or how to get there. I first spoke to an automated system and it did not recognize my request, so I was put through to a live operator. I asked the operator for the phone number to the welfare office, she asked the location of the office, I said, "I do not know", she then gave me a list of cities to choose from, I chose the number of the local DTA office. I called the office, a woman answered the phone and I asked her for the address of the office. She gave it to me along with directions and hours of operation, 9am-5pm. I then asked if there was public transportation available to the DTA. The women I spoke to gave me the bus stop......

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Title: Transitional Assistance Observation
Approximate Word Count: 2163
Approximate Pages: 9 (250 words per double-spaced page)

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