Every help desk should have a clearly defined process through which end users can request the purchase and installation of software and through which the IT department will complete that installation. A critical component of such a process should be either a paper or online form that the support department can use to ensure that all appropriate steps are taken prior to installation. To help you develop such a form for your help desk, we've created a sample software installation checklist based on a submission from TechRepublic member Julie O'Reilly.
Designed to be used alone or in conjunction with our Software purchase/installation approval form, this software installation checklist tracks several important bits of information, including:
• Software type (new/existing)
• Availability of test sample of software
• Completion of software testing on standard client build
• Compatibility with standard client build
• Purchase order approval status
• Communication with......

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Title: Software Installation Checklist
Approximate Word Count: 319
Approximate Pages: 2 (250 words per double-spaced page)

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