INTRODUCTION
Purpose: The purpose of this paper is to answer the question: Is process improvement important to achieving transportation excellence?
Background: This paper is the fifth module of the course. For it I will use information I've found in articles provided on the course disk as well as information found throughout the internet via search engines.
DISCUSSION
Within industry today, there are a variety of organizational transformation initiatives which are designed to have organizations focus on both the needs of their customers and the processes within the organization which enhance quality customer service and nurture life-long customer loyalty. The organizational benefits of such an approach include: expanded market share, increased productivity, customer responsiveness, and profitability (Krenek, 1997). Over the years, these initiatives have become known as: "Total Quality Management"(TQM), "Continuous Quality Improvement," "Business Process Improvement,"......

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Title: Transportation Excellence
Approximate Word Count: 1351
Approximate Pages: 6 (250 words per double-spaced page)

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