Term Papers on Fedex Quality from Term Papers Lab.
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FedEx Equals Quality
FedEx was incorporated in June 1971 and officially began operations on April 17, 1973. Conceived by Chairmen and Chief Executive Officer Fredrick W. Smith, a man that would soon expand the small 14 aircraft fleet he started with into a $29 billion network of companies with 652 aircraft, 69,000 vans and trucks, and over 250,000 employees. FedEx did not become the largest shipping company by chance, they did it by focusing on their customers needs and making quality in their services a top priority.
FedEx uses many different systems to maintain, monitor, or improve quality. The main quality control system is called (TQM) Total Quality management. This TQM system incorporates programs such as a formal Quality Improvement Process (QIP). The philosophy of the QIP program is that quality must be a way that FedEx does business not part of the time, but all of the time. As a result sayings such as "Do it right the first time", "Make the first time you do it......
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Title: Fedex Quality
Approximate Word Count: 679
Approximate Pages: 3 (250 words per double-spaced page)
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