Executive Summary

This report is based on the system at the Births, Deaths and Marriages office of the Salford Council. The first part defines soft systems methodology, which was the method used to gain an understanding of the situation, and why it was an appropriate methodology to use. A rich picture is employed to illustrate the situation at the Births, Deaths and Marriages office.

Root definitions are created using the CATWOE technique for the analysis of the system from the perspective of the customers and employees. A conceptual model derived from the root definition of the employees follows this. The report concludes with a comparison of the rich picture and conceptual model, followed by a set of recommendations for the improvement of the current system.


Table of Contents

1. Introduction 1
2. Soft Systems: The Methodology 2
3. Rich Picture 3
4. Root Definitions (using CATWOE) 3
4. Root Definitions (using CATWOE) 4
a. Employees 4
b. Customers 5
5.......

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Title: Soft Systems Methodology - Case Study
Approximate Word Count: 2190
Approximate Pages: 9 (250 words per double-spaced page)

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