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6 Sigma:
Applying the Disciplines to a Nike Factory Store
Step Present Situation Applying 6 Sigma Principles
1) Defining the Problem As a member of the sales staff at the Nike Factory Store in Johnson Creek, Wisconsin, one of my main responsibilities is to cut down on the amount of shrink that occurs during the month. At times we, as a staff, are given conflicting messages about either giving outstanding and proactive customer service, or keeping our attention focused on suspicious characters or actions. This presents a problem for members of the staff, and does not allow us to fully service the paying customers. The heart of the problem here is the inability of the staff to commit fully to either helping customers, or watching potential shoplifters. The store is presently being considered for the installation of theft deterrent devices. This would allow the staff to worry only about helping customers, and not about tracking down missing items.
2) Measure At least once a......
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Title: 6 Sigma
Approximate Word Count: 821
Approximate Pages: 4 (250 words per double-spaced page)
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