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Total Quality Management (TQM) Survey Paper
Jacalyn Sponberg
Quality Management and Productivity MGT/449
Instructor: Qiang Cao
June 11, 2006
Total Quality Management (TQM) is seen as the "fix-all" for any company suffering problems with providing quality products or services to their customers. TQM is a system that focuses on the problems at hand and addresses them through employee education and training. It is a long-term solution to the company's problems of low performance. Management is trained to prevent errors before they even occur thus allowing a quality product to be created and sold to the customer. Six Sigma is a way to measure this quality performance and it is used by many companies today as a guidepost. Several sectors of the business world employ TQM to enhance their company's performance and to remain competitive in today's marketplace.
The manufacturing sector is made up of companies "engaged in the mechanical, physical, or chemical transformation of......
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Title: Total Quality Management
Approximate Word Count: 1513
Approximate Pages: 7 (250 words per double-spaced page)
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