1. Background of the Report

1.1 Introduction
Topic of my internship project is "Assessing Customer Satisfaction of GrameenPhone." I got the opportunity to do my internship at GrameenPhone Ltd. I have been working for their Customer Relations Division. As the name implies, it deals with the customers after the sales occurs. Main activities of this division includes maintaining databases of the customers, preparing the bills, distributing bills, activating new connections, helpline service, collection of bill through different banks all over the country, and the other after sales services.
As a member of GP's Customer Relations Division, my job is to provide different services to our valued subscribers over telephone, which is the helpline service. In other words, my job is to satisfy the subscribers. In my internship project, I have tried to judge the satisfaction level of GP service holders.

1.2 Objectives
This project was designed to accomplish three objectives. From my......

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Title: Customer Satisfaction Level Of Grameenphone Ltd.
Approximate Word Count: 9932
Approximate Pages: 40 (250 words per double-spaced page)

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