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Chapter 9 Reading notes
I. Communication: Its basic nature
a. communication is the process by which a person, group or organization transmits some type of info to another person or organization
i. Encoding- the process by which an idea is transformed so that it can be transmitted to, and recognized by a receiver. 1st step on communication
ii. Channels of communication- 2nd step, the pathways over which messages are transmitted (telephone, mail, email, etcÂ…)
iii. Decoding- 3rd step; the process by which a receiver of messages transforms them back into the sender's ideas. Sender must accurately decode the message
iv. Feedback- 4th step; knowledge about the impact of messages on receivers
v. Noise- factors capable of distorting the clarity of messages at any point during the communication process
II. Verbal communication: sharing messages with words
a. Traditional verbal media vary in richness
i. Traditional verbal media- forms of communication that does not depend on the......
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Title: Management
Approximate Word Count: 1165
Approximate Pages: 5 (250 words per double-spaced page)
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